You should be able to,contact customer service %26amp; tell them as your paying for a service you cant fully use.They should be able to tell you what to do.When you make the call have the phone next to the computer %26amp; they should be able to talk you through what to do,step by step %26amp; you can tell them exactly whats hapening on screen.If you dont get it working they will probably arrange to send someone out to you to fix it or you can ask them to.Its the same as what would happen if your telephone wasnt working or any other service you were paying for if it didnt work sometimes you get teething problems with a new service provider.Hope this helps.
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